Overview
At booking, pre-arrival, and check-in, offer targeted room upgrades, late check-outs, and F&B add-ons. Equip staff with dynamic scripts and leverage POS data to present the right offer at the right time.
Impact So Far
- 25% conversion rate on room upgrade offers
- 12% increase in average F&B spend per guest
- 30% more late check-out purchases fulfilled
Metrics Tracked
- Upgrade Conversion Rate
- Ancillary Revenue per Guest
- Cross-sell Attach Rate
- Guest Satisfaction Score (NPS)